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Customer Support

Eclipse Support Centre

The Eclipse Support Centre is dedicated to delivering exceptional levels of customer service and a culture of continuous improvement by monitoring customer satisfaction with every support call closed. Our Support Practice of highly skilled consultants delivers answers 24 x 7 x 365 as well as a range of value added services. With a Eclipse maintenance agreement our customers are assured of:

  • Quality account management
  • An unlimited number of calls to the support centre
  • 24 x 7 x 365 support
  • 15 minute maximum response time for all levels of calls
  • Our consultants are experienced, qualified and certified in their application
  • A snapshot of any support activity is available through a Support Incident Report.
  • Access to eSupport, our 24 x 7 secure, online support portal.

The quality of our support services speaks to the core of our ethos; delivering ‘intelligent solutions delivered with old-fashioned service’.
PLEASE NOTE: Our email/telephone Support Services are provided to all customers on a current Support & Maintenance Plan with Eclipse.